Managed IT Services vs. In-House IT team

by | Oct 24, 2023 | 0 comments

Choosing between outsourcing your IT function or developing your in-house team is a huge decision.

There are numerous business factors to consider, and discussions about the advantages and disadvantages to take place.

You need to have confidence that the decision you make is the right one to support your company now but also 12 months from now and even two years from now.

Analysing the services you need, the security your IT infrastructure requires, and how you are going to maintain all of this are key areas to focus on to build an understanding of in-house vs. outsourced solutions (visit our page for more information on outsourced IT solutions and how we can help).

To aid in the decision-making process, we look at some of the pros and cons of managed IT services vs. in-house solutions below.



Many people believe that having an in-house team will be more cost-effective than hiring IT support providers; however, this is not always the case, especially when you consider recruitment costs, onboarding, employee benefits, sick pay, holiday entitlement, etc. – all these areas soon add up.

Working with an experienced and professional IT-managed service provider, you can manage your budgets more effectively as you tailor the IT solutions you need to meet your exact requirements and budget.

What is more, managed service teams bring a wealth of experience, experience you may have to pay training costs for to bring your in-house teams up to scratch.


By keeping your IT services in-house, you also retain complete control and responsibility, which can be a major benefit and work if, and only if, you have complete faith and confidence in your IT team, infrastructure, and ongoing maintenance routines.

In comparison, when outsourcing, you do feel like you lose an element of control; however, working with a professional, you will be regularly updated and provided with reports and analysis. You can also request service level agreements, allowing you to retain control and management.

Infrastructure Maintenance

The standard of infrastructure support from managed services providers is often better quality than in-house, as the expectation is that they are specialists in more areas.

IT providers will also use the most current software, whereas in-house, this would be an additional expense for the company to upgrade.

Part of a team

An in-house IT team based within the office can seem more inclusive, and effective if a problem arises and you need to speak to someone quickly.

However, with remote working now a big part of business culture, having someone or a team there all the time is not always necessary. Instead, having your IT provider available with a dedicated account manager, telephone number, email address, etc., still provides you with a personal touch and sense of team, as they are only a phone call away if you need them.

In addition, many managed service providers like to think of themselves as an extension of your team, immersing themselves in the culture and working with your systems and people daily to implement the best IT solutions.

Specialists in their area

It is common to find that smaller in-house IT teams will be more generalists within the department, which is perfectly fine when dealing with everyday basic IT tasks.

However, this does not make them a great `go to` team when you need expertise in IT security or network design, for example – and this is where an IT managed service provider comes in.

Providing you with expertise in specialist areas as well as the tools and software to implement into your infrastructure is one of the significant benefits of in-house IT vs. outsourcing.

In-house expertise

We cannot deny that in-house staff will know your systems and IT infrastructure inside and out, which can be incredibly helpful as they anticipate the needs of your business.

But this can also soon become a barrier as inefficiencies and flaws could begin to slip under the radar, especially if the in-house team adopts the “this is how it’s always been done” mentality.

Professional managed services providers will carry out a review of your infrastructure and, in most cases, will act as an extension to your team, working with you and understanding your business while also providing you with an external perspective of what needs improving and where efficiencies and security updates could be made.

In-house vs. outsourcing IT

Both managed services and in-house solutions have pros and cons. Of course, the ideal situation is for your chosen managed service provider to work alongside your existing teams, taking on additional capacity or providing more specialist services.

Opting for a hybrid approach allows you to get the best of both worlds.

When deciding which is the best option for you, consider the points above as well as cultural fit, personal preference, and carefully consider your budget.

To find out more about our IT solutions, call us today on 01423 222 333; we would love to hear from you.