Choosing the right IT managed services provider

by | Oct 13, 2023 | 0 comments

Finding the right managed services provider to support your IT function can be a daunting task. You need a team you can trust, rely on, and a team that has the experience and know-how to hit the ground running.

Opting for an outsourced IT provider provides you with an array of technical solutions and is a fantastic way of meeting modern business demands.

As these demands vary from company to company, as well as experience and knowledge in your sector, there are other factors to consider when looking for an IT support provider to see if they are the right fit for you.

In this post, we highlight the top considerations when choosing an IT managed services provider and the benefits they can bring to your business.


When choosing an IT support company to work with it is important to look for who is the right fit for your team and your business. We suggest looking for things such as:

What services do they offer?

What IT services are available? Can these be bespoke to you? Can you tailor the level of tech support depending on your requirements? Do they offer what you need?

Can they adapt?

As we all know, digital does not stand still, and neither do IT services. In addition, as your business grows or if you decide to change direction, your IT services must also be able to adapt and change/scale with you.

Finding an IT managed service provider who is agile in their thinking and adaptable in their approach can be vital.

Are they Knowledgeable?

It goes without saying that when you look to outsource such a specialist area of your business, you look to hand it over to a team who are experts in their field. Ideally, your chosen service provider will be knowledgeable and have experience in your industry sector, understanding the varying levels of security required, for example, the hardware provision needed, frontline support, and more.

Can they keep you competitive?

Staying ahead of the competition is always part of business strategy, and you need to know that you have the best-outsourced IT support around. Providing you with IT strategies for the future and solutions that will support and enhance your business over the next 12 months and beyond.

Ongoing maintenance, updates, and the ability to look at future developments that will support your business are all key attributes of a good IT provider.

Who have they worked with previously?

It is vital that before you dive straight in, you do your research and ideally find out who they have worked with in the past. What are others saying about them? Do they have any testimonials online? Case studies

highlighting their work? Is it possible to check references or even speak to past clients?

Ultimately, how have they helped others? What have other people’s experiences been? Look for actual results.

Do they also have any accreditations or partnerships with IT that show their credibility and commitment to the industry?

Do they bring cost savings?

Managed services providers often bring significant cost savings compared to in-house solutions as they remove the need for recruitment costs, onboarding, employee benefits, etc.

Instead, you know from the outset what is included in your managed services provider plan and if you are operating on a pay-as-you-go system or monthly retainer, avoiding any confusion, and allowing you to pay for what you need when you need it.

To learn more about the differences between outsourced IT solutions and in-house, read our post on our website now.

What is their communication style?

Your outsourced IT provider should be considered an extension of your team, meaning communication must be on point.

Check to find out what their protocol is for answering queries, timescales for problem-solving, and more. Do you have a dedicated contact number? You need to have confidence that you will be kept regularly informed and updated. The key here is to determine their response times, from acknowledging to solving the problem.

Find out if you will have a dedicated account manager or team, if there is an out-of-office number, what are their response times via call or email, etc.

Can they provide high-quality security solutions?

Security solutions such as anti-malware, spam protection, intrusion prevention, firewalls, etc.

You need to have confidence that the IT provider you choose to work with is going to reduce the risk of company, client, and even employee data being stolen, all while avoiding downtime.

What are their terms and conditions?

Are you tied into contracts for a certain period? Do they offer a pay-as-you-go service, or a monthly maintenance package tailored to your needs?

Do you have a dedicated account manager who you can report to and vice versa?

We recommend requesting a Service Level Agreement (SLA) to be included in your terms and conditions, so expectations are set from the start.


These tips are designed to help you find the best-outsourced IT support services for you because we know that you want and need to ensure that your IT infrastructure is in safe hands and with people who know what they are talking about.

At Sand Communications, we offer a range of IT support packages tailored to your requirements. To support you with your IT challenges, call us at 01423 222 333 or email your requirements to [email protected], and we will get back to you as soon as we can.

Alternatively, you can book a free discovery call.