Todays working environment requires people to make and receive communications using a variety of media, UC brings these together into a single combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and web collaboration, in one interface, with “presence” notification to indicate your availability to participate.
A finger swipe lets you move between tablet, smartphone, or desktop phones, while One Number Service lets calls follow you to whatever device you select – whether office, home, or fishing lodge – completely transparent to your caller. And unified communications can be integrated or embedded into your business process software.
Unified Communications reduces costs in many ways, including transferring mobile device traffic from the cellular network to the WLAN (when in WLAN range), further reducing service provider charges by enabling use of more efficient network transport such as SIP trunking and intelligent call routing, reduced travel costs and time replacing in-person meetings with Web collaboration, and by minimising or even eliminating the human latency that arises from unsuccessful contact attempts.